Terms of service
Last updated: June 3, 2025
These Terms of Service (“Terms”) govern your use of our website [global.bannanna.com.br] and any purchases made through it. By accessing the site or placing an order, you agree to comply with and be bound by the terms below.
Company Information
BANNANNA is a Brazilian brand operated by STUDIO ALTO LTDA, registered under CNPJ 60.981.679/0001-79. Our business is based at Praça da República, 386 – Sala 32, Ed. Maria Cristina, República, São Paulo – SP, 01045-000, Brazil. We offer products for global sale through the website [global.bannanna.com.br].
Eligibility & Customer Responsibility
To shop at global.bannanna.com.br, you must be at least 18 years old or use the site under supervision. You are responsible for providing accurate and complete information when placing your order and for reviewing all product details before purchase.
Orders & Payments
All orders are subject to availability and confirmation. We reserve the right to cancel any order in cases of suspected fraud, product unavailability, or pricing errors.
Prices are displayed in USD and do not include international taxes or customs duties, which may be charged upon delivery depending on your country’s regulations.
Payment is processed via approved third-party providers (e.g., PayPal). We do not store any credit card information.
Shipping & Delivery
We ship internationally from Brazil using certified logistics partners. Delivery estimates vary depending on destination.
Customers are responsible for providing accurate shipping information. If the address is incorrect or incomplete, BANNANNA is not responsible for delivery failures or additional shipping charges.
Important: International orders may be subject to customs clearance delays, import taxes, and duties. These fees are the responsibility of the customer. If an order is rejected or returned due to unpaid fees, no refund will be issued.
For more details, refer to our Shipping Policy and Returns & Exchanges Policy.
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery, under the conditions listed in our Returns & Exchanges Policy.
Swimwear and underwear are final sale and not eligible for return.
Refunds are issued only for the value of the product. Shipping costs and any customs or handling fees are non-refundable.
Intellectual Property
All content on this website — including logos, designs, photos, and text — is the property of BANNANNA and may not be reproduced without express written permission.
Limitation of Liability
BANNANNA is not liable for any indirect, incidental, or consequential damages arising from your use of the site or from any purchase made. Our responsibility is limited to the value of the product purchased, and we make no warranties beyond those required by law.
Modifications
We reserve the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the site implies acceptance of any revisions.
Contact Us
For any questions regarding your order or these Terms, please contact our Customer Support Team at: support@bannanna.com.br