Service · Direct line
Talk to us.
BANNANNA service is a small team in São Paulo. The same people who work with the atelier, who pack each order, and who reply when you write in. Two ways through. Email for anything written, WhatsApp for quick chat. Both reach the same desk.
Most questions about fit, shipping, or returns already have answers on the support pages. If you skim those first and still need us, we are one message away.
Two ways through
Pick what fits the question.
The right channel for orders, returns, exchanges, sizing details, custom requests, or anything that needs a paper trail. Include your order number if it applies.
The right channel for quick fit questions, shipping status, or a fast yes-or-no. Live during business hours BRT, slower outside them.
What to expect
When and how we reply.
- Hours
- Monday to Friday, business hours BRT (Brasília time, GMT-3)
- Languages
- English, Portuguese, Spanish
- Response time
- Within one business day. Faster on WhatsApp during work hours.
Before you write
Most answers live here.
Sizing, shipping, customs, returns, defective items. The pages below cover the questions that come up most often. Skim them first; it saves you a thread.