Shipping policy
All orders placed on global.bannanna.com.br are shipped from our studio in São Paulo, Brazil. We offer international shipping to a wide range of countries using trusted logistics partners. Delivery times and shipping costs may vary depending on destination and local customs procedures.
Shipping Times
Orders are typically processed within 3 to 5 business days. Once dispatched, estimated delivery times vary by region. Please note that delivery times are estimates and may be affected by customs clearance or local postal delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location and chosen delivery method. Any applicable handling fees are included in the final cost shown before payment.
Customs, Duties, and Import Fees
All international orders may be subject to customs duties, taxes, or other import charges upon arrival in the destination country. These charges are not included in the product price or shipping cost and must be paid by the recipient. BANNANNA is not responsible for any additional charges incurred during customs processing. If an order is rejected or returned due to unpaid import fees, we do not offer refunds for such cases.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. We are not liable for delivery issues caused by incorrect or incomplete addresses. If a package is returned due to address error, new shipping charges may apply to re-send the order.
Lost or Delayed Packages
If your package is significantly delayed or lost in transit, please contact us at support@bannanna.com.br so we can assist in tracking or filing a claim with the carrier. BANNANNA is not responsible for delays caused by customs inspections or force majeure events once the order has been shipped.
Order Tracking
Once your order is shipped, you will receive an email with tracking details. You can use the tracking number to monitor delivery status directly with the carrier.
For any shipping-related questions or issues, please contact our Customer Support Team at support@bannanna.com.br.